A little help, when you need it
Practical answers for your next sublet.
Do I need an account?
Browsing, sharing, contacting hosts and saving favorites on this browser do not require an account. Publishing and managing your listings require login. Guest booking requests require email verification.
Why did my favorites disappear?
Guest favorites belong to this browser. Clearing its data or changing devices can remove them. Sign in to merge local favorites with your account.
Is the estimate the final price?
No. Weekly and monthly prices are prorated for comparison. Confirm the final amount, bills and any additional costs directly with the host.
How do I report a problem?
Open the listing, choose Report listing, select a reason and add details. Reports go to a private review queue. Do not include passwords, payment details or identity documents.
How do I manage a guest request?
Use your private email link to check status or cancel a pending request. It expires 30 days after verification and can be disabled. Contact the host directly about an approved stay.